About
We build agents we’d trust with our own inbox.
Envoy started as an internal tool for a five-person support team. Today it runs work for 1,400 companies — with the same rules we wrote on day one.
Our story
In 2023 our co-founders were running support for a fast-growing store. Every Monday started the same way: hundreds of tickets that followed the same five rules. The first version of Envoy was a script that did the boring ones and asked about the rest.
The asking turned out to be the product. Teams didn’t want an autopilot — they wanted a capable colleague who knew when to check in. So we built Envoy around approvals, scoped access and a receipt for every run.
Today Envoy agents work across support, finance, sales, people and IT teams. The rules haven’t changed: ask before anything risky, show your work, and never surprise the person who sent you.
Principles
Four rules every agent lives by.
Ask before acting
Anything risky, ambiguous or over a limit waits for a person. Agents pause well.
Receipts for everything
Every run ends with a report and every action lands in the audit log.
Least privilege
Access starts read-only and widens one action at a time, with your sign-off.
People own outcomes
Agents do the work. A named person is always accountable for the result.
Team
The people behind the agents.
Lena Ortiz
Co-founder & CEO
Sam Whitfield
Head of Applied AI
Priya Raman
Customer Engineering
Thea Martens
Co-founder & CTO
Send your first agent this afternoon.
Connect two tools, write one brief, and watch the report come back. Most teams ship their first agent in under an hour.
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